GalleryExport for iPhoto BETA F.A.Q.

How do I get more information on errors/How can I help diagnose bugs?
The BETA versions of our plug-ins have very robust logging built-in. It would be extremely helpful if you include a copy of the log when corresponding with us about problems you are experiencing. Logs can be viewed using Console (located in Applications - Utilities). Including the log output in your support request by copying and pasting it into your email will help us track down the root cause of the problems you encounter during the BETA period.

How do I report bugs and crashes?
If you encounter any unexpected behavior while BETA testing, we ask that you send a bug report via email to galleryexportbeta-bugs@ubermind.com as soon as possible.
Tips for reporting:

  • Use the subject line--having descriptive text in the subject line is incredibly useful for us, and will help ensure your issue is addressed promptly. (This is a really good place to indicate whether you're using the Aperture or iPhoto version of the BETA.)
  • Include version numbers--different versions of an application or operating system might handle the same code, well, differently. Thus, it is essential that you include the BETA, iPhoto, Gallery, and OS X version numbers you are using.
  • Send us your Console log--this can not be over-stressed (which is why we're mentioning it again).
  • Check out the Activity Monitor--like Console, Activity Monitor is a Utility included with OS X (located in Applications - Utilities) that will have some very useful diagnostic information if the BETA hangs (i.e., becomes unresponsive while showing you the spinning beach ball). In Activity Monitor, select iPhoto from the list of processes (it'll probably be highlighted in red), and click Inspect. A new window should appear. Clicking the Sample button in this new window will generate a text output that you'll be able to save and attach to your bug report.
  • Send in your crash log--each time a program on your Mac crashes (i.e., shuts down unexpectedly) a crash log is automatically generated. Crash logs can be found at the following path: home - Library - Logs - CrashReporter - iPhoto.

This may seem like a lot for you to do, but including this information will go a long way in ensuring the problems you encounter get fixed.

Can I submit any feature requests?
We'd love it if you did. Just drop us a note at galleryexportbeta-features@ubermind.com. While there's no guarantee we'll be able to implement all of the requests that are sent our way in this version, we will keep them around for future releases.

Could my images be lost or corrupted by using the BETA version of the plug-in?
BETA versions of products are, by definition, unfinished. Thus, anytime you use a BETA, there is a small possibility that the data you use to test the product will become lost or damaged. While we've made every effort to minimize this risk, you should take it into consideration prior to participating in any BETA test. That being said, there are some simple steps you can take to protect your data.

  • Never use irreplaceable files for BETA testing--always ensure the files you will be using are backed up prior to testing.
  • Always work in a test environment--you are strongly urged to create a secondary Gallery installation so that, in the event of a serious issue, your primary Gallery will not be impacted.

When uploading large files (2 MB and greater), the plug-in seems to hang.
A likely cause for this is because PHP enforces a size limitation for data uploads (usually 2 MB), which may be preventing your image from being sent to your Gallery installation. This size limitation can be adjusted by editing the php settings in your php.ini file. For more details, click here.

I receive an "Image upload failed" error during step 2 of the export process and no images are added to my Gallery…
A likely cause for this is because PHP enforces a size limitation for data uploads (usually 2 MB) which may be preventing your image from being sent to your Gallery installation. This size limitation can be adjusted by editing the php settings in your php.ini file. For more details, click here.

After selecting my Gallery entry no albums are being displayed in the browser…
By default the plug-in assumes that the default path (http://www.yourdomain.com/gallery2/main.php) should be used to communicate with your Gallery installation. If you have changed this path or have apache setup to do redirects (via .htaccess files or httpd.conf settings) then you may have problems using the plug-in. One possible solution is to set a custom path for the Gallery entry. This can be specified when creating or editing the connection settings for your Gallery.

I am receiving a "403 Forbidden" error when connecting to my Gallery…
Apache mod_security may be preventing access to your gallery. A possible solution is to create (or add to) an .htaccess file in the root of your Gallery installation and enter the following line:

SecFilterEngine Off

HOWEVER, please take the time to research the security risks you take by disabling this feature.

I am receiving "Gallery Response Error: could not parse response." or "HTTP Error 500: internal server error." while using the plug-in…
Please ensure that you have enabled the "Remote" and "Upload" modules in the Gallery administration section so that the plug-in can properly communicate with your Gallery installation.

My newly created album isn't showing up in the album browser…
When you load the plug-in all your current albums are loaded and displayed in the browser. If you edit your albums using a web-broswer (or any other means) while actively using the plug-in, these changes will not be reflected and doing so could lead to errors or strange behavior. It is generally advised not to modify your Gallery installation in any way while using the plug-in.

How can I remove this plug-in from my system?

GalleryExport for iPhoto can be removed by deleting the plug-in file located at:

~/Library/Application Support/iPhoto/Plugins/
GalleryExportBeta.iPhotoExport

(~ represents your home directory.)

If you are removing this plug-in because you no longer wish to be part of the BETA community, please contact us and let us know why.