Aperture to Archive FAQ
Back to Aperture to Archive
Browse through our most frequently asked questions. If you do not find the answer you are looking for, feel free to email your question to our support department. Typical response time is 24 - 48 hours.
Is Aperture to Archive compatible with Aperture 3?
Yes, however we are in the process of updating our plug-ins to 64 bit compatibility and in the meantime users needs to use Aperture in 32 bit mode to continue use of our plug-ins. To do this, in the Applications folder find "Aperture" and highlight it. Now select "Get Info" from the File menu. In the info window, check the Run in 32 bit Mode checkbox. If it it locked, click the lock graphic in the bottom corner and enter your password. You should then be able to use the plug-in 32 bit mode until a 64 bit version is available. Alternatively, you may use Aperture in 64 bit mode and when the plug-in is launched an alert is displayed asking if you would like to restart in 32 bit mode to continue use of the plug-in. When you quit, the next time Aperture is launched again in 64 bit mode.
Why are my image export settings not honored when using the plug-in in Aperture 3?
There is a bug in Aperture 3 that causes plug-ins to specify the last used preset in Aperture's export dialogue instead of the one you choose when in the export plug-in module. A suggested workaround is to export an image normally using the required preset in Aperture, then use the plug-in for that setting chosen previously.
How can I get information regarding licensing?
We have a general FAQ section with a licensing page outlining the answers to most common questions here. If you find you still need assistance, please email support here.
The plug-in seems to hang when I try to export with Aperture 2.0. Why?
This was a problem for older versions of this plug-in, but has been fixed as of version 1.1.2. If you are still having this issue, try downloading the newest version.
What if I encounter issues using the plug-in?
When diagnosing plug-in errors, there are several system variables to take into consideration first before digging deeper into the code. Repairing your permissions is a good place to start, and also good practice after installing software. To do this, launch Disk Utility from the Applications under Utilities. Then select Repair and press Repair Disk Permissions. This basically cleans up your system files so that they can access each other properly. If this still does not resolve the issue, you could test with another account or create a new test account on your machine prior to more elaborate solutions. For more on what information you should send in when requesting technical support, please read through the general FAQ section.
How can I remove this plug-in from my system?
Aperture to Archive can be removed by deleting the plug-in file located at:
~/Library/Application Support/Aperture/Plug-Ins/Export/
ApertureToArchive.ApertureExport
(~ represents your home directory)
If you are removing this plug-in because you have experienced problems or it did not meet your expectations, please contact us and let us know why.
Please search through our F.A.Q. pages to see if your question has been answered. If you can't find your answer, contact us.
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