iPhoto to Picasa Web Albums F.A.Q.

How should I report problems with the plug-in?
If you encounter any unexpected behavior, we ask that you send us a report via email to iphototopicasawebalbums-support@ubermind.com.
Tips for reporting:

  • Use the subject line--having descriptive text in the subject line is incredibly useful for us, and will help ensure your issue is addressed promptly. (This is a really good place to indicate the name of the plug-in you're using.)
  • Include version numbers--different versions of an application or operating system might handle the same code, well, differently. Thus, it is essential that you include the plug-in, iPhoto, and OS X version numbers you are using.
  • Send us your Console log--Console is a Mac system utility that keeps of log of program and system messages. To view your system's log, browse to Applications - Utilities and double-click Console. Once Console is open, simply copy all of the text in the logging pane into a text file and attach that file to your support email.
  • Check out the Activity Monitor--like Console, Activity Monitor is a Utility included with OS X (located in Applications - Utilities) that will have some very useful diagnostic information if the plug-in hangs (i.e., becomes unresponsive while showing you the spinning beach ball). In Activity Monitor, select iPhoto from the list of processes (it'll probably be highlighted in red), and click Inspect. A new window should appear. Clicking the Sample button in this new window will generate a text output that you'll be able to save and attach to your report.
  • Send in your crash log--each time a program on your Mac crashes (i.e., shuts down unexpectedly) a crash log is automatically generated. Crash logs can be found at the following path: home - Library - Logs - CrashReporter - iPhoto.

This may seem like a lot for you to do, but including this information will go a long way in ensuring the problems you encounter get fixed.

including this information will go a long way in ensuring the problems you encounter get fixed.

Can I submit any feature requests?
We'd love it if you did. Just drop us a note at iphototopicasawebalbums-support@ubermind.com. While there's no guarantee we'll be able to implement all of the requests that are sent our way in the next version we release, we will keep them around for future updates.

How do I get a Picasa Web Albums account?
You may register for an account at the Picasa Web Albums sign-up page.

Will my existing Google Account work with iPhoto to Picasa Web Albums?
Your existing Google Account will work with the plug-in, but you may need to enable the Picasa Web Albums feature on your account. To do so, sign in to Picasa Web Albums here with the Google Account you would like to enable.

How can I remove this plug-in from my system?
iPhoto to Picasa Web Albums can be removed by deleting the plug-in file located at:

~/Library/Application Support/iPhoto/Plugins/
iPhotoToPicasaWebAlbums.iPhotoExporter

(~ represents your home directory.)

If you are removing this plug-in because you have experienced problems or it did not meet your expectations, please contact us and let us know why.